- Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
- Used by more than 120,000 companies
- Available in 29 different languages
- Listed in Gartner Magic Quadrant for ITSSM Tools 2014
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- Web-based, ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs
- Bill each client effectively and accurately
- Rebrand each account separately
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- Web-based customer support software
- Manage customer tickets, account, and contact information
- Track and manage customer emails as trouble tickets with a robust email management system
- Manage multiple service contracts and related support plans to service customers on time and bill accordingly
- Manage multiple service contracts and related support plans to service customers on time and bill accordingly
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- Discover and monitor all your IT assets (hardware and software) from one place
- Make informed decisions on planning and purchases
- Know the total cost of ownership of an asset
- Ensure software licence compliance
- Manage the complete IT asset lifecycle
- Maximize benefits from assets
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- Private groups help to carry out discussions on a project within the project members
- The owner of the group can invite as many people as desired to join the group
- Social IT Plus offers public APIs for integration with IT management tools
- Events, overdue tickets, reports, and other IT management tool data are automatically posted on Social IT Plus wall via APIs
- Social IT Plus lets you share links and attach videos, articles, and photos to any discussion
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