- SaaS-based IT help desk and IT service management software
- Help desk: self-service portal, knowledge base, request auto routing, notifications, SLA management, email integration, and more
- Service management: integrated asset management, purchase management, contracts management, and more
- ITIL support includes out-of-the-box workflows to implement incident, problem, change, and release management with CMDB
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- Monitor end-user experience of your web applications and websites from 50+ locations worldwide
- Displays public status pages for your APIs about your service
- Monitor applications and web service performance from locations close to your customers
- Complementary to ManageEngine Applications Manager, which monitors end-user experience from within the datacenter
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- SaaS-based application performance monitoring delivered on demand
- Gives DevOps teams unmatched visibility into behavior of Java, .NET, and Ruby on Rails applications
- Helps developers better visualize web transactions end to end, with performance metrics of all components starting from URLs to SQL queries
- Promotes faster identification and resolution of performance degradation issues
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- Consolidates and intelligently groups all alarms based on host, network device, application, database, and more
- Gives deeper visibility into each alarm, minimizing downtime and maximizing performance
- Integrates infrastructure monitoring, cloud monitoring, log analysis, and IT help desk tools
- Pulls alarms from tools in real time and notifies users in real time via SMS, call, email
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